ONE YEAR LIMITED WARRANTY
The Door Store of America warrants, subject to the conditions and exclusions stated below, that all stile and rail hardwood doors sold by the company are of merchantable material, quality, and workmanship and be free from defects of any of the aforesaid, that would deem our product unsuitable for normal and recommended use for which it is sold, for up to a period of 1 (one) year from date of shipment. This will apply, only if installed within the continental USA. The Door Store warrants its doors only to the first purchaser or to the original purchaser of the residence to which the door is to be installed to. In the event of a warranty claim, The Door Store of America reserves the right to, at our option, repair the said door if possible or ship a replacement door to the person(s) making the warranty claim. Any claims must be made in writing to The Door Store of America, 8732 Glenwood- Ave, Raleigh NC 27615 within the applicable time period. Except as otherwise expressly provided herein, The Door Store of America shall not be responsible for the costs of installation or finishing labor of the replacement or original door or for any other related costs of the replacement door(s). This shall be the sole responsibility of the warranty claimant. This warranty shall be void if the door falls subject to misuse or abuse or has not been correctly stored, installed or maintained in a reasonable workmanlike manner.THE FOLLOWING SHALL NOT BE CONSIDERED AS DEFECTS IN MATERIAL OR WORKMANSHIP, AND ARE THEREFORE NOT COVERED IN THIS WARRANTY.



1. Warp on any 6’8”door not to exceed ¼” (one fourth of an inch) in any plane of the door itself. Doors that are 96” x 36”/42” x 1 ¾”/ 2 ¼” shall not exceed ½” (one half inch) in any plane. Doors that are taller and/or wider are not covered against warp in this warranty. DEFINITION OF WARP IN A DOOR : Warp is any distortion in the door itself, which includes other related terms such as ‘bow’, ‘cup’ and ‘twist’ and does not refer to the frame or jamb in which the door is hung. In the event of a claimed non - conformant door being warp, The Door Store of America may defer repairing or replacing the said door for up to a period of 12 months from the date of the claim, as it is not uncommon for a temporary warp, bow, twist or cup condition to occur while the timber in the door adjusts to local temperature and humidity conditions. If a claim for the above condition is deferred, the deferral period shall not be included as part of the warranty period.

2. Bow or nonalignment in the frame or jamb in which the door is hung if not purchased pre-hung from The Door Store of America.

3. Physical appearance. Although we try to make a fair representation of our doors, which are displayed in our showrooms finished, results in the finish, texture, color or appearance can vary from door to door. These are considered as natural variations in the timber color and texture and are not covered in this warranty.

4. Damage caused by others or beyond the control of The Door Store of America, including but not limited to damage caused by misuse, abuse, accident or mishandling, or by flood, fire, earthquake, storm, tornado or other natural acts of nature.

5. Damage caused by neglect in finishing or maintenance or by failure to comply with the finishing, maintenance and installation information, available upon request from The Door Store of America. This includes but not limited to failure to seal all six (6) edges of the door and regular homeowner maintenance to the finish of the door.

6. Damage caused by excessive trimming. Generally excessive trimming means no more than 1” to be trimmed from the bottom rail, and no more than ½” from the side and top rails. However, this will vary depending on the style and specification of some doors, which allow substantially more to be trimmed. Please check with The Door store of America for advice.

7. Any damage as a result of over exposure due to installation in an unprotected opening. Doors should not be installed without sufficient roof over hang protection, which can lead to excessive exposure to the sun and/or precipitation. Sufficient roof overhang will vary depending on the installation and weather patterns of the area in which the door is installed. However, typically it means that doors mush have a porch or overhang extending outwards from the entry for a distance of one half of the height measured from the bottom of the door to the under-part of the overhang that is furthest away from the entry or door.

8. All small surface checks or shakes that are 1/32” in width or 2” in length.

9. Product failure of any nature due to improper installation.

10. Movement or swelling in panels for up to 3/16” or less. Timber is
a naturally grown product and is subject to changes due to variations in temperature and humidity. Occasionally, you may experience panel movement and typically this can be noticed around the edges of the panel, which can leave what is termed as a “stain line”. This expansion and/or contraction is perfectly normal as the construction of the door allows the panels to expand and contract at will. This panel construction is more commonly referred to as ‘floating’ panels.

11. Damaged caused by the installation of a storm door. If you must install a storm it is highly recommended that is well ventilated to eliminate the build up of heat, which can have adverse effects on your main entry door behind it.

12. Leakage around a speakeasy window offered as an option in a number of our doors.

13. Attempts to repair our product other than carried out by The Door Store of America.

14. Discoloration of decorative hardware such as handle sets, Clavos Grills etc.

CLAIMS PROCEDURES AND LIMIT OF REMEDIES.
Any warranty claims must be submitted as outlined above and within the warranty period outlined above. In the event of a genuine warranty claim, The Door Store of America will, at its option either repair the product, supply a comparable replacement product (in the event that a product is no longer available or produced, a replacement which, in the opinion of The Door Store of America constitutes a comparable replacement will be supplied) or a full and complete refund of the purchased price of the goods only. The Door Store of America reserves the right to inspect any alleged defective products before verifying a claim and must be given at least 30 days to have any door, which is subject to a warranty claim field inspected by representative of the company.

THIS WARRANTY SETS FOURTH THE DOOR STORE OF AMERICA’S MAXIMUM LIABILITY FOR ITS PRODUCTS. THERE IS NO OTHER WARRANTY EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ITS PRODUCTS EXCEPT AS SET FOURTH ABOVE.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages. Therefore the limitation or exclusion may not apply to you.
IN SUCH CASES, THE DURATION OF ANY IMPLIED WARRANTY SHALL BE THE SAME AS THAT OF THE EXPRESSED WARRANTY STATED HEREIN

 

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